1 Cancellation policy
You can cancel or reschedule a lesson but you must cancel it before the day of the lesson. If you cancel the lesson on the same day of the class, then you will lose it from your package. Please note that this rule applies even if you are ill or because of a situation you have no control over.
2 Changes to my lesson schedule
I may make changes to the time slots that are available for lessons. If you are currently studying with me and this happens, you may not ask for a refund because your usual study time is no longer available.
3 Lateness for lessons
You must be on time for your lessons. I will wait a maximum of ten minutes for you to come to your class. If you haven’t arrived in ten minutes, your lesson is cancelled and you will lose it from your package.
4 Lesson terminations
I may sometimes choose to stop teaching students who are not able to adapt to my teaching methods or who show immature or disrespectful attitudes during lessons. This only happens once a lesson package is completed.
5 My lesson cancellations
I try to be available for all of my lessons 100% of the time but there are times when my personal circumstances mean I must cancel a lesson myself. You must accept that this can happen even on the same day of the lesson.
It is not possible to get refunds on lessons you have purchased from me. Before you start lessons with me, you will have a demonstration class and plenty of time to think about online studying before you buy lessons.
7 Increases in lesson prices
I am a teacher but I am also running a business so this means my lesson prices and pricing structure are subject to change although I try to minimize how often this happens. If lesson prices increase, there is no guarantee that I will offer you the previous price you paid for lessons before the price increase. It is negotiable but there are no guarantees I will do this.
8 Regular study times
When possible you can have a fixed and regular study time with me each week. However, this time will sometimes change if for example another student books the same time before you do. You will need to have some flexibility about the times you can study with me. Also note that students who have been studying with me for a long time have priority when it comes to lesson scheduling.
- My availability to teach is from 7.30am to 7.30pm all week Monday to Sunday
- A lesson can only be booked up to 12pm (midnight) the day before a lesson. For example, if it’s now 9am on Monday you won’t be able to book a lesson on Monday. You would need to do it before 12pm on Sunday night.
- Lessons can only be booked at fixed time slots. For example, on weekday mornings, the first slots are at either 10.30am or 12pm. There is no availability for a lesson at 10.10am or 11.10 am. This is because thirty-minute breaks are built into my schedule.
10 Sharing lessons
When you buy a package of lessons, they are for yourself. This means it won’t be possible to share lessons you have purchased with other people such as friends or family members. If a different person wants lessons, they will have to make a purchase for themselves.
11 Studying in a quiet environment
If you have young children and you are studying at home, please ensure that you have a quiet environment in which you can study English. If it’s too noisy around you in your house, I may not be able to work with you.
12 Reactivation charges
If you stop taking lessons with me for one calendar month from the date of your last lesson without agreeing a suspension of lessons, then your lesson package will expire. To reactivate your lesson package you will have to pay a reactivation charge of £20 (1 x 60 minute lesson). If six calendar months pass since the date of your last lesson, then your lesson package will expire without the possibility of reactivating the lesson package.
13 Use of audio clips from lessons
I may sometimes use audio clips from your lesson to give an example on my website of how I teach. I will not choose any recording in which you talk about your personal life or details but you agree that I have the right to add these recordings to my website.
14 Changes to terms and conditions
All terms and conditions are subject to change.