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 Q How long is a demo?

This really depends on our conversation. If you are already very determined to have lessons, a demo can take as little as 10 minutes. If however, you need more information about my teaching methods and system, the demo can take longer.

Q Is the demo free?

Yes.

Q What do I need to do before the demo?

You should download TeamViewer ready for the demo so that you can see the demo presented from my computer. To download TeamViewer please visit the links at the bottom of the pages in my site. Look for the TeamViewer downloads section and choose the correct version for your system.  You must also check the prices of the lessons before we have the demo. You can check the prices by visiting the buy page in my site.

Q What will we do in the demo?

In the demo, I want to talk with you to learn more about your objectives and also show you how my teaching system works. I’m happy to answer any questions you have. If you make the decision to start lessons during the demo, then I’ll start setting you up as a new student.

Q Can I cancel a lesson?

Yes. However, if you cancel a lesson on the day of a scheduled lesson, then  you will lose it from your package as a penalty. This is because of the inconvenience it causes me.

Q Do you use a webcam in your lessons?

A Generally no. I prefer students to focus on the lesson content rather than on a webcam video. However, if you insist on using a webcam then it is possible using TeamViewer.

Q How do I get the lesson after a class?

A Each lesson takes place in a Word document. I will share a Google Drive folder with you before you start studying with me where I will save all your lesson documents. This means you can access all your lesson materials from a shared folder in the cloud. To do this you will need a Gmail email address.

How do I join a lesson?

A minute or two before we start, I will message you on Skype to ask if you are ready. You should then open the TeamViewer Quick Join application which you need to download from my website. I will then give you the meeting ID number which you enter in TeamViewer. Click join and that’s it – you’ll be seeing your lesson screen in seconds. Please see my how to video: How to join a lesson.

Q How do we schedule lessons?

A There are two ways to schedule lessons: 1) we schedule the class at the end of each lesson by looking at my Google calendar and choosing a day and time for the next class or 2) you can do this yourself using my online booking schedule on the schedule page. Please see my how to video: How to book a lesson.

Q In what general way do you teach?

A I teach online using two key tools: 1) Skype to talk with students and 2) Teamviewer to show my computer to students in real-time. TeamViewer creates a virtual learning environment in which students can see the lesson professionally presented from my computer screen.

Q How long is a lesson?

A Each lesson is 60 minutes

Q How many students are in a lesson?

A I offer two types of lessons: individual lessons for individuals where there is only one student in the lesson and group conversation classes on Saturdays and Sundays at 12pm. The maximum number of students in a group class will be four.

Q What happens if I am late for a lesson?

A If you know you are going to be late for a lesson, you should try and inform me about it if you can. If you are late for a lesson, your lesson will have to be cut short. If you are 10 minutes late for a lesson for example, then your lesson will have to be 50 minutes long.

Q Do you give feedback in lessons?

A I believe giving feedback is an essential part of the teaching and learning process so I always give details feedback to my students. I share useful information about how to improve pronunciation, vocabulary and grammar to help you improve your English. This information will all be written down for you in real-time in your lesson document.

Q Do you give homework assignments?

A Yes. I give practice exercises to all students who are interested in doing them.

Q What is your general teaching methodology?

A I am a specialist in one-to-one teaching and my teaching methodology is based on understanding how to teach individual adult learners. My aim is to help people learn by helping them to produce language with lots of feedback and support from me. My methodology is based on practice, dialogue and feedback so it’s a communicative teaching methodology. My aim is to make lessons challenging, interesting and fun. If you want to understand my methodology in more detail, please visit my blog.

Q Will I use a coursebook in lessons?

A This will depend on your learning objectives and preferred learning style. If you prefer structured learning, then I will use a coursebook with you. If you prefer a more organic learning path, then the lessons will be mainly based on dialogue and feedback.

Q Can my friends or family members share my lessons?

No. When you buy lessons they are only for you. If your friends or family members want lessons, they will have to make separate purchases.

Q Is your website secure for making payments?

A Yes. My website uses the Let’s Encrypt certificate to create a secure payment environment. I do not store any details on my server.

Q How can I pay for lessons?

A You can pay for lesson in two ways: 1) Use your Paypal account 2) Use your credit card (Visa, Mastercard) through Paypal. In rare cases where your bank has imposed limits on sending money abroad via Paypal it may be possible for you to pay using direct bank transfer.

Q How much do your lessons cost?

A You can find the prices of the lessons on the shop.

Q Will my lessons expire?

A Your lessons will expire if you take a break of more than a month after your last lesson without telling me about your plans.

Q Can I have a lesson using a tablet or Ipad?

A Yes. You will need to download the TeamViewer app for your Ipad or Android tablet and then lessons will be perfectly possible. Many of my students have studied this way with me before.

Q Can I have a lesson using a Chromebook?

A Believe it or not it’s now possible! The method of joining a lesson is a little different but as long as you can use Skype for Web or some other mobile device for audio, then it’s perfectly possible to join lessons from a Chromebook!

Q Can I have lessons using a Linux computer?

A Yes. TeamViewer is available for Linux systems.

Q Can I have lessons using a phone?

A No. You will need to have a device with a screen that is large enough to see your lessons on TeamViewer. A phone doesn’t have a large enough screen to do this.

Q How fast does my Internet connection need to be?

A You must have a reliable broadband connection. When we meet for a demo we will have a chance to test your connection. If your connection is not fast enough to support TeamViewer and Skype, we won’t be able to have lessons together. The optimum speed for lessons is around 20Mbps.

Q What happens if we have a connection problem in a lesson?

There can always be problems with any kind of technology. However, if we do have an issue with Skype or our connection problems then I act quickly to fix things if the problem is on my side. However, this is extremely rare. If the problem is on your side then I will stay in touch with you by email to find out what’s going on and to see if we can reconnect as quickly as we can.

Q What sort of audio set-up do I need to have lessons?

A You should use a headset microphone to get the best possible audio quality in your lessons on Skype. You should not use the built-in microphone on a laptop because it tends to produce acoustic feedback.

 Q Can I cancel a subscription?

Yes. The subscription you take out can be cancelled in exactly the same way as any other Paypal subscription.

Q Can I ask you questions about what is in the activities?

If you are an existing online student of mine, you can. If you are not an existing online student, you can’t.

 Q If I start my subscription in the middle of a week, can I get the previous day’s activities in the week?

Yes. If you started your subscription on Friday, you would get all the earlier vocabulary starting on Monday.